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Cancellation, Refund, Return, and Exchange Policy

At PECTIV (ENN Sense Resources SDN BHD), we are committed to providing high-quality hygiene solutions to our customers across Malaysia and Singapore. Due to the personal nature of our products, we maintain strict hygiene and safety standards.

Please review our policy regarding order changes and issues below:

1. Cancellation & Refund Policy

  • All Sales are Final: Due to the delicate and hygienic nature of PECTIV products, orders cannot be canceled once they have been processed or shipped. We do not offer refunds for change-of-mind purchases.

  • Billing Errors: In the event that your credit or debit card is overcharged or charged in error, we will promptly refund the excess amount to your original payment method.

2. Return & Exchange Policy

  • Hygiene First: To protect the health and safety of all our customers, PECTIV products once purchased cannot be returned or exchanged, even if the packaging appears unopened.

  • Defective or Damaged Items: Your satisfaction is our priority. If you receive a product that is defective or damaged upon arrival, please notify us within seven (7) days of receiving your order.

How to report a defective product: Please email our support team at hello@pectiv.asia with the following details:

  1. Your Full Name

  2. Order Number

  3. Clear images/videos of the defective product

  4. Date of purchase and delivery

Our team will evaluate the situation and provide a suitable solution, which may include a replacement or a store credit.

Our Commitment

At PECTIV, we strive for excellence in every order. If you have any questions regarding these policies or need assistance with a specific order, please reach out to our customer care team at hello@pectiv.asia.

Thank you for choosing ENN Sense Resources SDN BHD.